{"xsrfToken":"084def257a203744b9816543c4ba0a86418981c2_lout","branding":{"id":"2","key":"support","name":"BlueHive Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/84677fab-f3e2-4862-8992-acbbafef516f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWJmYWUwOC0zNzhjLTRlYTMtYTVmMi1iMzZlODJmZGYyMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0Njc3ZmFiLWYzZTItNDg2Mi04OTkyLWFjYmJhZmVmNTE2ZiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzA5NzEsIm5iZiI6MTczMjE3MDM3MX0.XFkSNne1Qf_wR_y-SZ-hzDOJvWk9D6k20pJjYaarDVY&client=81bfae08-378c-4ea3-a5f2-b36e82fdf239&mode=fit","logoId":"84677fab-f3e2-4862-8992-acbbafef516f","isLogoAvailable":true,"helpCenterTitle":"Welcome to BlueHive Support","sharedPortalName":"BlueHive","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to BlueHive Support","sharedPortalName":"BlueHive","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#27aae1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/928bd3b2-9422-4c59-b8af-8924334f2938/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWJmYWUwOC0zNzhjLTRlYTMtYTVmMi1iMzZlODJmZGYyMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkyOGJkM2IyLTk0MjItNGM1OS1iOGFmLTg5MjQzMzRmMjkzOCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzA5NzEsIm5iZiI6MTczMjE3MDM3MX0.qWSMike571PViDmfyS3cFSPKbeUDtKgJ2saI7z1efdM&client=81bfae08-378c-4ea3-a5f2-b36e82fdf239&height=300&mode=fit","bannerMediaApiFileId":"928bd3b2-9422-4c59-b8af-8924334f2938","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"support","projectId":10015,"serviceDeskId":2,"name":"BlueHive Support","description":"<p>Welcome! You can raise a BlueHive Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"12","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"20","name":"Inquiries","descriptionHtml":"<p>Need more information about BlueHive? Let us know here.</p>","callToAction":"Inquiries","introHtml":"","icon":10656,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[3],"key":""},{"id":"19","name":"Product demo","descriptionHtml":"<p>For a free, personalized demo on how BlueHive can transform your organization, leave your contact information below.</p>","callToAction":"Product demo","introHtml":"<p>Request a BlueHive product demo.</p>","icon":10467,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[3],"key":""},{"id":"22","name":"Product Directory support","descriptionHtml":"","callToAction":"Product Directory support","introHtml":"<p>Let us help you with claiming or updating a listing.</p>","icon":10482,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[3],"key":""},{"id":"18","name":"Provider Feature Request","descriptionHtml":"","callToAction":"Provider Feature Request","introHtml":"","icon":10657,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Something in the application is not working how I think it should, or is returning an error.</p>","icon":10476,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"17","name":"COVID-19 PCR Test Kit","descriptionHtml":"","callToAction":"COVID-19 PCR Test Kit","introHtml":"","icon":10654,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[22,20,19,14,16,12,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"16c85ea4-e7bd-3e37-bf3a-a00aa4c01a18","appLinkName":"System Confluence","appLinkUrl":"https://bluehive.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"BlueHive Support","spaceUrl":"https://bluehive.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://bluehive.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWJmYWUwOC0zNzhjLTRlYTMtYTVmMi1iMzZlODJmZGYyMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE1NzEsIm5iZiI6MTczMjE3MDM3MX0.W-2YJ_X7TUZqVVFh-a6o-yTzdlQ7YzoX9ajyNLVuhwU","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"81bfae08-378c-4ea3-a5f2-b36e82fdf239","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10015,"form":{"name":"Product demo","descriptionHtml":"<p>For a free, personalized demo on how BlueHive can transform your organization, leave your contact information below.</p>","callToAction":"Product demo","intro":"<p>Request a BlueHive product demo.</p>","instructions":"<p>For a free, personalized demo on how BlueHive can transform your organization, leave your contact information below.</p>","icon":10467,"iconUrl":"https://bluehive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Demo"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/19","calendarParams":{"firstDay":0,"date":"2024-11-20T20:26:11-1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"16c85ea4-e7bd-3e37-bf3a-a00aa4c01a18","appLinkName":"System Confluence","appLinkUrl":"https://bluehive.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"BlueHive Support","spaceUrl":"https://bluehive.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://bluehive.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MWJmYWUwOC0zNzhjLTRlYTMtYTVmMi1iMzZlODJmZGYyMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE1NzEsIm5iZiI6MTczMjE3MDM3MX0.W-2YJ_X7TUZqVVFh-a6o-yTzdlQ7YzoX9ajyNLVuhwU","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"81bfae08-378c-4ea3-a5f2-b36e82fdf239","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2023-09-05T01:05:24.885178Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Demo request","submit":{"lock":false,"pdf":false},"templateFormUuid":"3f465383-f6ba-45b2-8079-a16dc5bb12c4"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"054ae912-35b9-464e-87b2-cec40f52b897"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"7dba2a83-e83f-45f4-9fe5-9f4c0e05dda9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"e190dd6a-d8be-43a4-aa0b-dd6cc1da7f87"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"d8c19df5-49ad-46ea-a49f-fdf3c1c97b80"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"dc3ada70-e85d-4311-a023-cbb568c1a4de"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"ts","label":"E-mail address","description":"Please provide your e-mail address.","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Company","description":"Please provide your company or organization's name.","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"tl","label":"Additional info","description":"If you have any questions or anything you would like to share, please include that below.","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Name","description":"Please provide your first and last name.","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Phone number","description":"Please provide the best phone number to reach you at (e.g. 555-555-5555).","validation":{"rq":true,"mnc":12,"mxc":12},"choices":[],"questionKey":""}}},"uuid":"3f465383-f6ba-45b2-8079-a16dc5bb12c4"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2023-09-05T01:05:24.885178Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Demo request","submit":{"lock":false,"pdf":false},"templateFormUuid":"3f465383-f6ba-45b2-8079-a16dc5bb12c4"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"054ae912-35b9-464e-87b2-cec40f52b897"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"7dba2a83-e83f-45f4-9fe5-9f4c0e05dda9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"e190dd6a-d8be-43a4-aa0b-dd6cc1da7f87"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"d8c19df5-49ad-46ea-a49f-fdf3c1c97b80"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"dc3ada70-e85d-4311-a023-cbb568c1a4de"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"ts","label":"E-mail address","description":"Please provide your e-mail address.","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Company","description":"Please provide your company or organization's name.","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"tl","label":"Additional info","description":"If you have any questions or anything you would like to share, please include that below.","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Name","description":"Please provide your first and last name.","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Phone number","description":"Please provide the best phone number to reach you at (e.g. 555-555-5555).","validation":{"rq":true,"mnc":12,"mxc":12},"choices":[],"questionKey":""}}},"uuid":"3f465383-f6ba-45b2-8079-a16dc5bb12c4"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}